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Fully accessible Ontario by 2025
The purpose of the Ontarians with Disabilities Act, 2005, is to achieve a fully accessible Ontario by 2025. To achieve this, the Ministry of Community and Social Services is developing accessibility standards and providing means to enforce the following standards:
- Customer Service
- Built Environment
- Employment
- Information and Communication* (draft has been prepared)
- Transportation
The Customer Service Standard was approved July 2007 and municipalities must comply by January 2010.
The key factors to implementing Customer Service standards are:
- Developing Policies, Practices & Procedures (dignity, independence, integration, equal opportunity & respect)
- Service animals (guide dogs, etc.), support persons (fee or no fee for support persons in attending events, etc.) & other assistive devices (larger print, walker, wheelchair etc.)
- Provision of notice of disruption of service
- Training - requirements & content - how to identify disabilities & how to interact
- Establishing a system for feedback
- Compliance and reporting
Use of Service Animals & Support Persons - facility access
Accessibility Policy - Customer Service - accessibility policy
Accessibility Customer Feedback Form - customer feedback form
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