When filing your complaint, consider and provide the following:
- Provide the address of the complaint and any contact information you may have for the owner. While we may have access to records for the owners' mailing address, it does not provide phone numbers or other contact information.
- While we do accept anonymous complaints, it is helpful when you provide your contact information. Our Inspectors may need to contact you for more specific information or for access into the building.
- If you have a concern about the building that you are living in, please contact us right away. Do not wait until landlord/tenant issues arise. Your safety is our main concern.
- We will not be able to provide you with a letter or copy of the inspection order issued to the owner or investigation information. This information can only be shared with the registered owner of the property.
- If you have issues with the building such as broken windows, appliances or services (water, gas, etc.) that don't work, leaking roofs etc., those items will not be addressed through the Minden Hills Fire Department, those are issue to discuss with the person in care and control of the property.
- As Assistants to the Fire Marshal of Ontario, Fire Inspectors have the right of entry at any reasonable time without warrant for the purpose of inspection. We are not bound by the Landlord Tenant Act requirement of advance notice to enter. While we may make every effort to provide notice, it may not always be possible.
- In most cases, the property owner will be given a reasonable amount of time to comply with any orders. Any issues that affect immediate life safety will need to be addressed immediately (i.e. lack of working smoke alarms, fire alarm or sprinkler systems not functioning, exits blocked, flammable or combustible materials stored that are a fire hazard, etc.)