Advisories and Notices 

Boil water advisories, bypass and overflow reporting, notices and information on system maintenance activities will be posted on our Newsfeed.

Service Requests or Reporting an Issue

Who Takes Care of What?

All infrastructure from the property line to the house and everything inside the house is the responsibility of the property owner to maintain.

For example, if a sewer becomes plugged on the street side of the property line, the Township would be responsible for repair.

If a leak springs in the underground water line that runs under the front yard of the home, the homeowner would be responsible for repair.

Something Isn't Right…

If you have any of the following issues, please contact the Public Works Department:

• You have cloudy or discolored water

  • Watermain flushing or unusually high draws on the water system can cause cloudy water.

  • First try running your cold water for a few minutes at an outdoor tap or in a bathtub.

  • Contact the Township if the cloudiness or discoloration persists for more than 2 days.

• Your water bill is higher than normal - first check for leaks or running toilets.

• Your drains are draining slowly (or not at all)

  • First, call a plumber and have them inspect the system within your home for breakages and blockages.

  • Once your plumber has cleared the home of blockages or breaks, please contact the Township.
    

• An odour is coming out of your drains

  • First, run lots of water down your drain. Water in the drains keeps smells from coming up into your home. Your drain may have dried up, especially if it hasn't been used in a while.

  • Contact the Township if this doesn't correct the problem after 2 days.

Paying Your Bill

Visit the Bill Payment page for information on:

• How to pay your bill
• Setting up a new account
• Information on current rates

Annual Water System Reports

Minden Wastewater Treatment Facility

• 2024 Minden Hills Sewage Treatment Report with Appendices
• Annual Wastewater Performance Report (2023)